Tradespoke is the trusted platform that powers this storefront, handling secure checkout, order fulfillment, and customer service.  Tradespoke specializes in helping design professionals like Heather offer curated products with seamless shopping and reliable delivery.

Heather is a vetted tastemaker on Tradespoke. They curate products they love and genuinely recommend; Tradespoke processes your order securely. You get the creator’s taste and curated picks with a professional checkout and support.

Yes. Checkout is encrypted (HTTPS). Payments are processed by Stripe in partnership with Shopify and/or Shop Pay. We never store full card numbers, and we use PCI‑compliant providers.

•  Pre‑purchase styling and decor questions → Heather
• Pre‑purchase product information questions → chat or support@tradespoke.com
• Orders, shipping, returns → support@tradespoke.com

U.S.: All continental states. Alaska/Hawaii/U.S. Territories are available by custom quote (email support@tradespoke.com).

Unless a product is marked Free Shipping/Shipping Included, rates will show at checkout. 

• Curbside: Delivered to curb/loading area; packaging not removed.
• Room‑of‑Choice w/ Packaging Removal: Brought inside to a room of choice; packaging removed; no assembly.
• White Glove: Room‑of‑choice, packaging removed, basic assembly (no installation/wiring).
• Expedited Curbside: Faster transit where available.

Estimated lead times appear on product pages and at checkout. Tradespoke will confirm ship dates after you order and send tracking info once on the way. You’ll get email updates from Tradespoke throughout. 

Usually yes. Email support@tradespoke.com before delivery is scheduled so we can coordinate upgrades and any fees.

• Change‑of‑mind returns: Request within 14 days of delivery. Item must be unused, uninstalled, in original packaging with all parts/hardware.  Please note, some of our vendors do not allow returns.
• Costs: Return shipping is deducted from your refund. A restocking fee up to 30% may apply to large/oversized or special‑handling items.
• Timing: Returns must be shipped within 14 days of RMA issuance.
• Refunds: Issued to the original payment method 5–10 business days after the warehouse receives and inspects your return.
• How to start: Email support@tradespoke.com for an RMA. Returns without an RMA may be refused.

• Custom or made‑to‑order (incl. COM/COL)
• Personalized, Final Sale, clearance, samples
• Installed/assembled/used items, or items without original packaging
• Items damaged after delivery due to handling/installation/use

• Visible freight damage: Note with the driver at delivery (if possible) and email photos to support@tradespoke.com within 48 hours (include packaging, product, and delivery receipt/BOL).
• Concealed damage/defect or wrong item: Email support@tradespoke.com photos within 5 days of delivery (include packaging, product, and delivery receipt/BOL).For approved claims, we repair, replace, or refund as appropriate - no return shipping or restocking fees.

 Email support@tradespoke.com within 14 days with your receipt. We’ll open a carrier investigation. Resolution may require a signed affidavit and cooperation with the carrier and/or local authorities.

We work fast. Standard items may be cancelable before shipment - email us ASAP at support@tradespoke.com and we’ll confirm status.