Last updated: September 12, 2025

Shipping Policy (Creator Storefronts)

Where We Ship

  • Continental U.S.
  • Alaska, Hawaii, and U.S. Territories available by custom quote.

Rates & Options

  • If an item isn’t marked Free Shipping/Included, shipping is calculated at checkout as 9.5% of retail price (U.S.).
  • Freight (LTL) orders carry a $195 minimum (U.S.).
  • Delivery options include:
  1. Curbside
  2. Room-of-Choice + Packaging Removal (no assembly)
  3. White Glove (basic assembly; no installation)
  4. Expedited Curbside (where available)

Freight Specifics

  • If items are shipped by LTL Carrier, the carrier schedules delivery with you. Missed appointments may incur carrier redelivery/storage fees (currently about $150 first attempt and $250 for each additional - subject to carrier changes).
  • You may delay delivery up to 15 days after freight reaches the terminal; after that, $5/day storage (or the carrier’s fee if higher) may apply. After 30 days without delivery, we may return the item to the warehouse and treat it as a return under our policy.

Lead Times & Tracking

Estimated lead times appear on product pages and at checkout; they are estimates, not guarantees. We’ll confirm shipping dates with the vendor and send tracking information once the item is in transit.

Title & Risk of Loss

Pass to you upon delivery to the ship-to address (signature or carrier photo/scan may serve as proof). See our Return Policy for damage windows (48h visible / 5d concealed).

Accessorials & Site Conditions

Extra fees may apply for stairs, elevator, long carries, limited access, address changes after dispatch, or if the carrier cannot safely access the site and must reschedule.

Custom Quotes

For Alaska, Hawaii, U.S. Territories, or special services:

📧 Email support@tradespoke.com